Shipping, timing & care.

How an order moves

1. Design check: we aim to review the initial photo or artwork within 2–3 business days.
2. Proof and approval: you receive a design proof, quote and estimated timeline. Payment follows your approval.
3. Production: printing begins once payment is confirmed. Small standard orders generally require around 3–4 weeks for production, with longer timelines for complex designs, higher quantities and special board shapes.
4. Freight and inspection: we perform a final visual quality check before local handoff or customer delivery.
5. Delivery: we provide the available shipping or local handoff options and tracking details.

For small standard orders, allow roughly 5–8 weeks or longer from initial inquiry to customer receipt as a practical planning range. Please ask before ordering if you have a firm deadline. Manufacturing and transit estimates are not guarantees.

Possible delays

Weather, machine maintenance or failure, material shortages, production volume, color corrections, quality-control reprints, carrier service interruptions, customs or unexpected events can add time. We'll communicate meaningful known changes as promptly as reasonably possible.

Shipping regions

We can quote delivery on Oʻahu, to other Hawaiian islands, the U.S. mainland, and to eligible international destinations. Fees are determined before the order is finalized when possible. Customs duties, import fees and any applicable local charges for overseas deliveries may be payable by the recipient. Availability and destination restrictions are checked per order.

Quality review and arrival issues

We inspect the finished print and board before handoff or resale shipment. If we identify a defect, we'll evaluate the appropriate remedy before release. If your order arrives damaged, incomplete or materially different from the approved specification, email [email protected] with photos and the order information as soon as possible, preferably within 7 days of receipt, so we can investigate and the carrier.

The inspection process does not mean defects can never occur. Nothing in this policy limits rights or remedies you may have under applicable consumer law.

Custom returns and cancellation

Custom-printed artwork is made specifically for your approved image. You can decline the proposal before payment without a production charge. Once you approve, pay and production begins, change-of-mind cancellations and returns generally cannot be accepted. We will still address damaged, defective, incorrect or otherwise nonconforming goods as required by law. For a studio artwork piece, we'll confirm the applicable return terms when providing your quote.

Colors, finishes and display

Natural maple veneers, wood grain, screen calibration and lighting can affect color appearance. Exact color matching requires discussion and may need physical samples. Our display pieces should be mounted with rated hardware appropriate for the wall material. See Wall Mounts.

These customer policy drafts should be reviewed for your actual fulfillment process, applicable law and payment processor requirements before launch.